Return Policy

Returns Policy

NB: This Returns Policy forms part of Pheko PM Group Pty Ltd (‘we’ or ‘us’) terms and conditions.

1 Goods that cannot be returned

Not all of our goods are able to be returned for various reasons. Goods which are:

Perishable (they go stale / expire in 3 weeks or less) which includes food and beverages

Made to your specifications

Clearly personalized for you,

Cannot be returned. However you can still get a refund if the goods were defective in some way .

2 Unwanted products

At Pheko PM Group we allow you to return any goods or services not mentioned in the sections above even if they are not defective if:

They were bought in the last [7 days], and

They are still in their original packaging (for goods), and

They are unused and still sealed,

After the [7 day] period you can only get a refund if the goods or services were defective.

4 Goods that were damaged on delivery

Goods that are damaged on delivery are considered to be ‘defective goods’ and the same procedure for returning them applies. See how to do that below.

5 Defective goods or services

Before you return any goods please be sure that they really are defective. A defect is an important imperfection or failure in a good or service which causes the good or service to be less than an ordinary person would expect from the good or service. Some examples of defective goods and services would be:

Goods that had sub-par packaging

Goods that are damaged due to the reasons below are NOT defective:

Damage due to you using the goods incorrectly or contrary to what is set out in the instructions

Damage as a result of unauthorized changes to the goods,

Damage due to negligence or failure to care for the goods.

You have a right to a quality service which includes:

completing the service on time (unless there is an unavoidable delay in which case the cause of the delay must be communicated to you)

the service to be of a reasonable quality compared to what someone would ordinarily expect,

the return of your goods in the same condition as they were received.

6 How to return goods

If you need to return goods then please:

Contact us first to obtain a return reference number so we know you are returning the goods,

Package the products as safely and securely as you can with as much of the original packaging,

Mark your return reference number on the returned goods.

We will contact you to set out precisely how we will pick up the goods you received.

7 Charges for returns

If the goods are not defective we can charge a reasonable fee for the delivery back to us. We will not charge a fee if the goods were defective.

8 Refunds

You can decide if you want a replacement good or to be refunded. If you choose to be refunded then we will refund your purchase using the same method you used to buy the goods using the Netcash payment platform although all refunds must be processing into a bank account and cannot be made in cash.