Payment and Shipping Information
PAYMENT
1 How to pay us
You can pay us in a number of ways including:
We will require additional information for fraud detection and authentication purposes and if we do not receive it the order will be cancelled.
We do NOT accept payment by:
2 Specific warranties you make when making payment
If you are using a credit or debit card you warrant (guarantee) that:
If you are using a direct bank deposit then you warrant (guarantee) that you will make the payment within [2 days] from when the order is placed. If your payment is not reflected within this time the order will be cancelled.
Our banking details are:
OR
Our banking details are made available to you when placing the order.
3 Errors in purchase prices
While we take every effort to ensure that the prices reflected on our website are accurate, it is possible that there can be some errors about the purchase price. If we have made an error relating to the purchase price we will refund the purchase price to you as set out in our Returns Policy. We will not be responsible for any obvious errors in the purchase price on our website.
SHIPPING AND DELIVERIES
4 Shipping / delivery methods
Our goods are delivered by means of:
5 Changing of delivery address
We use a third-party courier to get the goods to you and so for security reasons we cannot change the shipping address once the order has been processed, so please make sure the shipping address is correct.
6 Shipping / delivery costs
The shipping or delivery costs will normally be shown as part of the cost of the order. If the costs are not mentioned then the cost of delivery is included in your order.
7 Delivery times
Deliveries will be made [during business days (i.e. not on weekends or public holidays)] during business hours which are [08h00 to 17h00].
Normally the information in the order will indicate how long it will take before your goods are delivered. If this information is not included then the normal delivery times are [30 days] from the date of your order. If you have not received your goods [30 days] after you placed your order please contact us with your reference number so that we can help sort it out.
If we discover we cannot deliver in the [30 day] period after you placed your order we will give you a choice to wait until we can make the delivery or you can cancel the transaction.
8 International deliveries
We do not deliver internationally, but contact us and we can arrange delivery for big orders.
10 Transfer of risk on delivery
Once we have delivered the goods to you the risk in the goods passes to you. This means we are not responsible for any loss you may suffer if the goods are stolen or broken by you or someone who you give access to the goods and we are also not responsible for any damage or loss you suffer if you use the goods in a way they were not intended to be used or against the instructions. PLEASE READ THE INSTRUCTIONS on how to use the goods as they contain important warnings and safety information!
11 Inability to deliver
If you, or someone authorized by you is not available at a particular delivery address then we will try and deliver the goods once more. If we are still unable to deliver the goods then we will cancel the order and refund the purchase price.
